Your questions answered.

Shopping with HelpDesk Heroes

FAQ’s and general queries

How can I get an estimate of my shipping charges?

Our average delivery price is £7.99, but you can get an estimate in the checking-out process. There you can see a shipping cost depending on your location in the UK.

When will my order ship?

Orders will be shipped one day before the order is set. It usually takes between 3 or 4 days.

What Courier services do you use?

Helpdesk Heroes Shop works with Parcel2Go, but if you have a special courier service in mind please let us know.


What payment methods are accepted?

We are currently accepting PayPal, Debit Card and Credit Card.

Is buying online safe?

You can feel safe buying products from the HelpDesk Heroes Shop. We are an IT Company specialing in IT security. Your data and private information is secure. Here are some tips and suggestions from our blog, so you can stay safe and secure while shopping online. 

Payment options available

Orders & Returns

Placing orders on the HelpDesk Heroes Shop

Can I order by phone?

Yes absolutely.

Goods not received – Proof Of Delivery Request?

If you are having issues with your order, please contact the courier and send us an email at shop@helpdeskheroes.co.uk

I placed an order for a download, how will I receive it?

You will receive an email once the order is placed.

How do I cancel/change my order?

If you have placed the wrong order, please contact support. Send us an email to shop@helpdeskheroes.co.uk

How do I see my order status?

As soon as you place an order, we will send you a confirmation email.

Where can I get my tracking number?

As soon as your package is sent, we will send you an email with your tracking number.

Do you provide technical support?

Yes. We are an IT company based in London. If you need technical support with any of our devices, send us an email.

I’m having trouble installing the software I purchased at HelpDesk Heroes, what should I do?

Some of our equipment may require some technical knowledge for installation. If you are having any problems or doubts, send us an email. We will help you right away!

Technical Support with any products

Warranty Policy

Do your products have a warranty?


We want you to feel safe and secure while shopping from us, that’s why we implement our 2 years warranty on every device and part we sell from our store. If you have an issue with your product, you can contact our team of professional IT to solve any problem, fast and efficiently.

Our refurbished products are evaluated with the rigorous process by our professional IT team before going into stock. You can be safe by knowing that every device here has the HelpDesk Heroes’ quality-approved check.